Return and Complaints policy

Return Policy of DEJMI LTD


According to the Act of March 2, 2000, you have the right to return a product purchased in our online store within 30 days from the delivery date, for any reason. However, the product must not show signs of use, must not be damaged or destroyed, and must be returned in its original packaging with all contents included.


Return Process

 

  1. Initiating a Return:

    • Contact us at: dejmiltd@gmail.com

    • You will receive instructions for shipping

    • The return must be shipped by courier at your own expense

    • Items returned without prior return request will not be accepted

  2. Damages and Issues:

    • Please contact us immediately if the product is damaged or defective upon receipt

  3. Exceptions:

    • Returns are not accepted for perishable goods, personalized items, or personal care products

    • If in doubt, please contact us

  4. Exchanges:

    • Once your return is approved and processed, you may place a new order for a different product

  5. Refunds:

    • If your return is approved, your refund will be issued to your original payment method

    • The process may take up to 10 business days

 


Complaints Policy of DEJMI LTD

 

  1. Our Commitment:

    At DEJMI LTD, customer satisfaction is our top priority. While we strive to deliver high-quality products, we understand that issues may occasionally arise. This policy outlines how we handle complaints to ensure your concerns are addressed fairly and promptly.

  2. Simple and Fast Complaint Procedure:

    • Contact: In case of any problem, contact us by phone or email within 12 months of the purchase date

    • Details: When submitting a complaint, please include your order number, purchase date, and a detailed description of the issue

    • Response Time: We aim to respond to your complaint within 10 business days

  3. Possible Solutions:

    Depending on the nature of the issue, we may offer one of the following:

    • Sending a replacement product

    • Issuing a full refund

  4. No Additional Costs:

    In the case of an approved complaint, we will cover all shipping costs. Products must be returned via courier service

  5. We Are Here for You:

    Have questions or concerns? Our customer support team is available at:

    Email: dejmiltd@gmail.com

    Phone: +44 7418 375904

 


Company Information

DEJMI LTD

Company Number: 15615112

Office 602b, 182-184 High Street North

East Ham, London, United Kingdom, E6 2JA

Phone: +44 7418 375904

Email: dejmiltd@gmail.com